Division of Water Works

South Bend Water Works Customer Service

To enhance efficiency and cost-effectiveness, we are pleased also to announce that South Bend Water Works customers may now choose to receive their water bill online instead of by mail. 

Sign up for E-Notification or call 311 for additional information.

Customer Service Office

125 West Colfax Avenue

South Bend, Indiana 46601

Office Hours:


  • Walk-in Customer Service

​           Monday-Thursday:  8:30 am - 5:00 pm

​           Friday:                     9:00 am - 5:00 pm​

  • Drive-up Payment Window​

​           Monday-Thursday:  8:00 am - 5:00 pm​

​           Friday:                     9:00 am - 5:00 pm​

Payment Options:

Please note: All payments are due by 5:00 pm on the date indicated on the utility bill.

  • Pay On The Phone
    • Call 574.235.9236 and follow the instructions on the integrated voice response (IVR) system.
    • There is no additional fee for this service.
    • Use a MasterCard, Discover Card, or Visa Credit/Debit card at Utilities Online.  You may now make one-time payments even if you do not have an account with South Bend Water Works.
    • You may also download pdf billing statements through your online account.
    • There is no additional fee for this service.
    • South Bend Water Works is not affiliated with any online third party paying agents.  Please make sure you understand the terms of service before utilizing any third party paying agents; South Bend Water Works is not responsible for any delays in payments that are made through such outside services.
  • Automatic Bank Draft
  • Mail Payments
    • South Bend Water Works: PO Box 7125, South Bend, IN 46634-7125
    • Please include bill stub to expedite your payment.
  • Walk-in or Drive-up Payments
    • See office hours above
  • After Hours Payments
    • May be placed in the night drop box at the South Bend Water Works Customer Service Office.
    • Payment will be applied to your account the next business day.

Additional Payment Information:

  • Starter or counter checks will not be accepted for payments at any time. 
  • We will not accept payments for shut off accounts left in the night drop box or mail unless a money order is used.

Understanding Your South Bend Utility Bill:


* Acrobat Reader Required

Water Emergencies

  • For water emergencies, please contact the Water Works service department at 574-235-9464.