In February 2013, the City of South Bend launched its 311 Call Center. Residents can now dial 311 to get non-emergency information to for City related services and programs.
The City of South Bend partnered with Code for America in 2013 to develop resident focused web applications to help improve communication and transparency.
The Strategic Plan for the City of South Bend’s Information Technology Department aims to effectively communicate the City’s technology direction, priorities and policies. As the city continues to improve, a strategy for the development of technology will lessen duplicated efforts and improve efficiency. Furthermore, this plan demonstrates the Information Technology Department’s ongoing effort to implement strategies that further the goals of Mayor Pete Buttigieg’s administration.
On February 27, 2013, with the release of the Vacant & Abandoned Properties Task Force Report, Mayor Buttigieg called for 1,000 abandoned homes to be addressed in 1,000 days. The Mayor explained that the 1,000 properties would be addressed through a combination of programs focused on both rehabilitation and demolition. The goal completion date is November 24, 2015.
In an effort to increase transparency, spur innovation and generate data-based solutions, the City of South Bend has created an Open Data Platform. This platform holds information about city finances, services and code enforcement, enabling city residents better access information. In addition, the Open Data platform enables the city to better understand captured data and develop data-based solutions to challenging problems. With features that allow government officials and citizens alike to view more information than ever before, South Bend is on the cutting edge of municipal technology, promoting innovative solutions and transparency.