Division of Water Works

South Bend Water Works Customer Service

To enhance efficiency and cost-effectiveness, we are pleased also to announce that South Bend Water Works customers may now choose to receive their water bill online instead of by mail. 

Sign up for E-Notification or call 574-235-5650 for additional information.

Customer Service Office
125 West Colfax Avenue
South Bend, Indiana 46601

Office Hours:

  • Walk-in Customer Service
    Monday to Friday: 8:30 am - 5:00 pm
  • Drive-up Payment Window
    Monday to Friday: 8:00 am - 5:00 pm

Payment Options:

***NOTICE: AS PART OF CITY-WIDE SYSTEM UPGRADES, BOTH THE INTEGRATED VOICE RESPONSE (IVR) PHONE PAYMENT SYSTEM AND ONLINE PAYMENT SYSTEMS WILL BE DOWN FROM 5PM ON SEPTEMBER 23RD THROUGH 8AM ON SEPTEMBER 26TH.

***BEGINNING SEPTEMBER 26TH, CUSTOMERS WILL HAVE ACCESS TO AN IMPROVED ONLINE PAYMENT EXPERIENCE.  CUSTOMERS WITH ONLINE ACCOUNTS WILL HAVE TO UPDATE ANY SAVED LINK TO THE ONLINE PAYMENT SYSTEM, BUT ALL LOGIN INFORMATION WILL REMAIN THE SAME.

Please note: All payments are due by 5:00 pm on the date indicated on the utility bill.

  • Pay On The Phone
    • Call 574.235.9236 and follow the instructions on the integrated voice response (IVR) system
    • There is no additional fee for this service.
    • Use a MasterCard, Discover Card, or Visa Credit/Debit card at Utilities Online.
    • There is no additional fee for this service.
  • Automatic Bank Draft
  • Mail Payments
    • South Bend Water Works: PO Box 7125, South Bend, IN 46634-7125
    • Please include bill stub to expedite your payment.
  • Walk-in or Drive-up Payments
    • See office hours above
  • After Hours Payments
    • May be placed in the night drop box at the South Bend Water Works Customer Service Office.
    • Payment will be applied to your account the next business day.

Additional Payment Information:

  • Starter or counter checks will not be accepted for payments at any time. 
  • We will not accept payments for shut off accounts left in the night drop box or mail unless a money order is used.

Understanding Your South Bend Utility Bill:

 

* Acrobat Reader Required

Water Emergencies

  • For water emergencies, please contact the Water Works service department at 574-235-9464.