What is the service?

The City of South Bend's Utilities Online provides the City of South Bend's citizens comprehensive, up-to-date account information, billing history, and service and consumption summaries over the internet.

The City of South Bend's Utilities includes the following services:

• Recycling
• Sewer
• Trash Pickup
• Large Item Pickup
• Leaf Pickup
• Regular Trash Pickup
• Yard Waste
• Water

With Utilities Online, bills can be paid with a MasterCard or Visa Credit/Debit Card.  There is no additional fee for this service!

What are some of the features?

• Payment history - View your account's payment history, including pending payments. 
• Customer account information - View your account information, including account status and balance, last bill sent, and last payment received.
• Consumption summary information - Display your account's consumption summary information for each meter, including last reading, average daily usage, and period usage.
• Consumption summary graphs - Generate your account's consumption graphs by period for the last three years.
• Customer billing history - View your account's billing history, including bill date, due date, balance forward, current charges, and total billed amount.
• Customer service summary - View your account's service summary information, including the service status, the start and stop dates, and the average charge based on the previous 12 months.
• Service summary graphs - Display in graph format your account's last 12 billing amounts.
• Customer billing statement - View your account's customer billing statement that provides a detailed reading and charges for a specific bill.

How To Sign On and Get Your PIN Number: 

• You will need your copy of your most recent Utility bill for account information.
• Go to Utilities Online.
• Select the 'Create Pin' link from the menu on the left.
• Enter information exactly as it appears on your Utility bill and click Submit.
• You will receive an e-mail confirmation from the City South of Bend. In order to activate service, you will need to click on the link included in your email confirmation message.

What if I  forget what my PIN is?

• You will need your copy of your Utility bill for account information.
• Go to Utilities Online.
• Select 'Forgot Pin' from the menu on the left.
• Enter Account Number and click 'Remind Me'.
• You will receive an email from the City of South Bend containing your PIN.

Go to Utilities Online

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South Bend Water Works Customer Service
125 W. Colfax Ave. • South Bend, IN 46601
574.235.9236