What is this service?

The Customer Request Tracking application allows City
agencies to quickly and efficiently fulfill citizen requests while collecting and tracking information.  This greatly streamlines citizen access to government services.

What are the features?

• Helps City staff members efficiently fulfill requests from citizens.
• Enables City offices to communicate with citizens or other requestors, collecting information and maintaining contact through the duration of the request process.
• Customer Requests are automatically routed to the appropriate agency for fulfillment. 
  
  The following requests are available:
  • Abandoned Vehicle
  • Alley Grading
  • Alley Pothole
  • Animal Control
  • Animal Waste
  • Basement Flooding
  • Bldg Board Up - Non Emergency
  • Bldg Board Up - Emergency
  • Building Code Violation
  • Catch Basin Cave in
  • Code Ordinance Violation
  • Compost Questions
  • Contractor License Complaints
  • Dead Animal In Street
  • Dead Animal on Private Property
  • Debris or Dirt in Street
  • Discolored Water
  • Dog Barking
  • Downspout Program Info
  • Electric, Street Light Billing
  • Fence Information / Complaint
  • General Building Bond Inquries
  • Lawn Damage From Plow
  • Mail Box Damage From Plow
  • Parking Ticket Complaints
  • Snow Removal on Bridges
  • Street Cave In
  • Street Flooding
  • Street Light Outage
  • Street Needs Plowed
  • Street Paving
  • Street Sweeping
  • Solid Waste (SW)
    • Trash Compliments from Customer
    • Trash Container Problem
    • Trash Customer Property Damage
    • Trash Discourteous to Customer
    • Trash Mess Left by Crew
    • Trash Regular Pick Up Missed
    • Yard Waste Missed
  • Tall Grass
  • Traffic Sign
    • Complaint
    • Missing
    • Repair
    • Request
  • Traffic Signal Complaint
  • Tree Branch Cleanup
  • Zoning Ordinance Violation

Go to Customer Request Tracking

City of South Bend Customer Service
227 West Jefferson Blvd. • Suite 1300 N
South Bend, Indiana 46601
574.235.9216